Legals: Terms & Conditions, Cookies & Privacy
Terms & Conditions
Conditions of Booking
1. Bookings made through our online booking system are provisional until confirmed by us. A deposit equivalent to 20% of the full cost of your holiday cottage is payable at the time of booking. Once the booking has been confirmed and our receipt issued, the deposit may not be refunded should you subsequently cancel or fail to comply with condition 2.
2. The balance of the monies must be received at least 8 weeks before the date on which the holiday is due to start. If the booking is made within 8 weeks of arrival, then full payment should be made at the time of booking. Failure to comply with this condition may result in the loss of your holiday.
3. It is strongly recommended that you take out holiday insurance. Deposits are not refundable. If you do have to cancel your holiday in good time, we will endeavour to re-let your holiday cottage. If we are successful then we will be able to refund the balance payment to you. If we are unable to re-let your cottage, you will be liable for the final balance in full.
4. Bucks Farm reserves the right to refuse any booking application, or to refuse or terminate accommodation at their absolute discretion.
5. Booking from all male or all female parties will only be allowed at the discretion of the owners.
6. Bucks Farm cannot be held liable in the event that accommodation or advertised facilities shall not be available due to circumstances beyond their control.
7. Under no circumstances should cottages be occupied by more than the number for which the accommodation is intended and advertised.
8. On the day of arrival, your cottage is booked from 3.30pm. On the day of departure all accommodation is to be vacated by 10:00am please.
9. Bucks Farm indoor pool & leisure facilities are for the use of guests staying at the cottages (and club members at specified times). Other family and friends of guests staying in cottages at Bucks Farm may visit and use the pool etc. by prior arrangement with the owners. A small charge of £10 per visit per person will be applied where additional family & friends wish to use the swimming pool & other facilities.
10. Pets are welcome in all the cottages. Where pets are brought you must abide by the following rules please:
- Pets are not allowed in the bedrooms or on the furniture.
- Pets should not be left unattended in the cottages except when you are using the swimming pool here on site.
- Pets must be kept under control, so as not to cause a nuisance to other guests or upset the livestock.
- Pets should be exercised in the fields surrounding the farm rather than the farmyard. They are free to run off the lead in the fields where sheep/cattle are not grazing, but must always be kept on a lead in the main farmyard and around the cottages.
- You must always clear up after your dog please.
- Bucks Farm is not responsible for any incidents or injuries caused by your pet/pets.
- Should your pet/pets damage any item in the cottage or any fixtures or fittings, you will be liable for the full replacement cost of that item.
11. Bucks Farm is in no way responsible for loss or damage of your property however caused whilst you are here. It is recommended that you insure your personal effects, clothing and cash in the normal way before coming on your holiday.
12. You are required to leave the cottage/cottages in the same clean and tidy state they were in upon your arrival. Additional cleaning charges may be made where a cottage/cottages are left in an unacceptable condition. This is to pay for additional cleaning hours needed to return the cottage to a clean state for the next guests.
13. Accidents do happen ! We understand. Please do report any loss or breakages before your departure so that we can organise replacements. In the case of large breakages we may ask for a contribution for the replacement.
14. And finally, we want all our guests to have a wonderful, relaxing holiday at Bucks Farm. If for any reason this is not the case, please let us know as soon as you can, so we can address any issues immediately. However, if you've enjoyed your stay - please tell ALL your friends and family and come back to see us again soon!
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
· Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to use the online booking system in the website.
· Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
· Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
· Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more information about the individual cookies we use and the purposes for which we use them below:
If you would like to see a full up-to-date list of all cookies used by our website, you can use the following cookie-checking website http://sitebeam.net/cookielaw/test-your-compliance/ (other cookie-checking websites are available).
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
This policy (together with any other documents we refer to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Who we are
“We” or “us” means Bucks Farm Holiday Cottages, Suffolk.
If you wish to contact us, please email firstname.lastname@example.org.
By contacting us, using our services or visiting our website, which is owned and controlled by us (“our site”), you are accepting and consenting to the practices described in this policy unless you inform us otherwise.
Information we collect from you
We may collect and process the following data about you:
Information you give us.
You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide if you register to use our site, subscribe to our service, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, date of birth, financial information; personal description; dietary requirements; medical conditions; allergies; dependants personal information.
Information we collect about you.
With regard to visits to our site we may automatically collect the following information:
· technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
· about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Information we receive from other sources.
We may receive information about you from third parties such as online travel agents or booking engines. When that data is collected from you, you should be informed by those third parties at that stage that it may be shared internally by us and combined with data collected from multiple sources.
We also work with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
We also receive information about you from cookies.
Uses made of the information
We use information held about you in the following ways:
Information you give to us.
We will use this information to:
· notify you about changes to our service;
· ensure that content from our site is presented in the most effective manner for you and for your device.
Where you have indicated to us that you are happy for us to do so, we may also use this information to:
· provide you with information about other services we offer that are similar to those that you have already enquired about or receive from us; and
· provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please leave the relevant box blank situated on the form on which we collect your data.
Information we collect about you.
Examples of how we will use this information includes (but is not limited) to;
· administer our services, and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
· improve our site to ensure that content is presented in the most effective manner for you and for your device;
· allow you to participate in interactive features of our services, when you choose to do so;
· keep our services, site and premises safe and secure;
· measure or understand the effectiveness of our service.
Information we receive from other sources.
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
You agree that we can share your personal information with:
· our suppliers and sub-contractors for the performance of any contract we enter into with them to allow us to provide services to you, and only where they are under a duty to deal with your personal data in accordance with the law; and
· anonymously, with analytics and search engine providers that assist us in the improvement and optimisation of our site or business.
We will disclose your personal information to third parties:
· in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
We are a member of Premier Cottages, a professional collective of independent luxury cottage owners. Premier Cottages promotes properties on our behalf as well as other luxury cottages. As members of Premier Cottages we would like to give them your information so that they can contact you about other quality properties that you might like. You may unsubscribe from this service at any time.
Where we store your personal data
All information you provide to us is stored on our secure servers or on secure servers operated by a third party. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will ask for your permission before collecting your data if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. If you have given us permission to disclose information about you to a third party, you may revoke that permission at any time by contacting us.
You have the right (subject to certain restrictions) to request any of the following; we ask that you send such requests to our contact details as listed above:
· Access – to access all the personal data we hold about you;
· Erasure – that we erase all personal data we hold about you, if that data is no longer being used for the purposes you have consented to or if you revoke your consent;
· Portability – to copy or transfer the personal data we hold about you to another party.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We will not store your data for any longer than is necessary. If you are a user of our services, then your information will be held for as long as you continue to use our services.
If you cease to use our services, your personal data will be anonymised for statistical purposes shortly after you stop using our services.